Shipping Charges
MetroSpy is currently offering flat-rate shipping for all orders. Feel free to load up your cart with extra stuff because the most you will pay for shipping is only $6.95.

Shipping Method
Orders are shipped via First Class mail or Priority Mail through the United States Postal Service.

Shipping Delays
Although we try to anticipate customer demand for a particular design, sometimes we are simply not prepared for a rush on certain styles. If your order is running late, chances are the item is on back order. Your order will be completed as soon as we receive new stock for that item. Most out-of-stock orders ship within about 14 working days.

FOB
Orders are shipped from California.

Lead Time
All in-stock orders ship with 7-12 days. On rare occasions, we may run out of certain sizes and it will take several extra days to get more in stock. Most out-of-stock orders ship within 14 working days.

To check status of an order, or to have your package expedited, please contact us using the form on the 'contact' page (link at the top).

Special Shipping Requests
If you need an order expedited or shipped overnight, we'll do our best to accommodate your request. Additional freight costs are billed separately. Please contact us for more information.

Address Information
Orders are shipped to the address entered into the shipping section of your Online order form.

Overnight Shipping
We do not offer expedited shipping at this time.  

Check Or Money Order
If you wish to pay by check or money order, please write down and mail a list of the items you wish to order. Be sure to include your complete shipping address, sizes, $6.95 for shipping and handling and a phone number in case there are any problems. Mail in orders typically take an extra 7-10 days to process.

ShopMetroSpy
c/o Order Processing
PO Box 369
Rialto, CA 92377

Returns & Exchanges
MetroSpy provides a hassle free return and exchange policy. If you are unsatisfied with our service or the quality of any of our products, please contact us for a prompt refund or exchange.

ShopMetroSpy
c/o Returns
PO Box 369
Rialto, CA 92377

Satisfaction Guaranteed or Your Money Back
Our goal is that you are completely satisfied with your purchase. If for any reason you are not satisfied, simply return your purchase in its original condition within 60 days for a prompt refund or exchange.

If you are not satisfied with your purchase after 90 days, please let us know. Your 100% satisfaction is important to us.

To help us serve you, please include a copy of the MetroSpy packing slip or order confirmation e-mail. For additional questions regarding our return policy, please contact us.

Aditional Info
All merchandise can be returned in the original packaging materials. Note that shipping and delivery charges are not refundable.

Telephone Support
Due to a lack of staff, we do not offer telephone support at this time. We tried this for a while but quickly realized we simply do not have the man-power. If you know someone who would be interested in answering our phones and fielding customer service inquiries, please contact us. You must be legally eligible to work in the United States. American citizens are always preferred.

How to Order
Throughout this site, whenever you see a product you'd like to order, simply enter a quantity in the text box and click the "Add to Cart" button. The item will be added to your Shopping Cart. There are several ways to find what you're looking for: search, using the search box in the upper left,r by browsing categories or by clicking 'Full Catalog' to see a list of every available item.When ordering T-shirts, don't forget to select your size from the drop down list.You can view the contents of your shopping cart by clicking the red 'shopping bag' icon in the upper right. Once you choose to Check Out, you'll provide your billing and shipping information. To make your shopping experience as simple as possible, we offer single page checkout rather than the endless, page after page requests for information. When your order is complete, you will then see an Order Confirmation screen with all contact information. We'll send an email confirmation within 24 hours to let you know your order has been processed. This email is your receipt and will include your confirmation number and verification of the items purchased. You can always contact us for any additional information regarding your order

New Product Suggestions
We are always looking for new product ideas. If we use your suggestion, we'll send you a $100 American Express Gift card.